Salon Policies & Guidelines

 

COVID-19 Guidelines:

All employees are screened & temperature checks are done daily.

Masks are optional

We are maintaining 6 feet social distancing guidelines

Barriers in between sinks & at front desk

100% capacity

**IMPORTANT** We ask that if you are experiencing any COVID-19 symptoms or have been in close contact with anyone recently diagnosed that you please contact us to reschedule your appointment.

Cancellations/Reschedule: 

Your appointments are very important to the team of Ciro's Hair Pavilion. We understand that sometimes schedule adjustments are necessary and life can be a little unpredictable, therefore we respectfully request that you provide us with at least 24 hours notice to give us the opportunity to fill the appointment time.

Please understand that when you forget to cancel without giving us enough notice, we missed the opportunity to fill that time with clients that have been waiting to schedule.

 

We secure all appointments with a credit card. Due to the current circumstances, if 24 hours notice is not given for a cancellation or reschedule, 100% of the appointment cost will be charged. No show's are included under this policy. All appointments will automatically be cancelled if confirmation is not received 24 hours before scheduled appointment.

You may click here to add your credit card details. Otherwise, you may call us, 201-791-6414 and provide this information over the phone

 

Changes/Fixes:
Any fixes or changes of hair color must be scheduled and fixed between a 2 week period. Beyond the 2 week period client will be charged regular pricing.

 

Late Policy:
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled.

 

Early Start Appointments:

Any start time prior to 9 am on weekdays or 8 am on weekends or exceeding after 9 pm is subject to increase in increments of a $60 hourly rate.

 

Payment Types Accepted:

We now accept all major credit cards*

Apple Pay*

Samsung Pay*

Cash

Check

Debit Cards with pin

Zelle (ciroshairpavilion@hotmail.com)

Venmo (ciroshair)

 

* A 3.99% service charge is applied. This service charge is discounted when paid by any other form of payment

Gratuity:

We do not accept gratuities/tips on cards or thru Venmo/Zelle. All tips/gratuities must be given in cash only. Some stylists have their own Zelle/Venmo accounts for gratuities/tips. Cash is always preferred.

 

Thank you for understanding and accepting all of our policies. Agreement of all policies on clients part is made when client books his/her appointment.