Visiting Information & Salon Policies

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Payment Types Accepted:

All major credit cards*

Cash

Debit Cards

Venmo

Zelle

Apple Pay*

Samsung Pay*

 

* A 3% service charge is applied. This service charge is discounted when paid by any other form of payment

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 Gratuity: 

We do not accept gratuities/tips on credit cards. All tips/gratuities must be given in cash or thru Venmo or Zelle if applicable to employee. Cash is preferred.

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Appointment Deposits:

A 50% non-refundable deposit of the total services booked is required to schedule and secure select appointments. A valid credit card must be kept on file at the time of booking as well.

 

The deposit will be applied to your service total as long as you adhere to our cancellation and rescheduling policy (see below). If your appointment is rescheduled within the allowed timeframe, the deposit will transfer to your new appointment date.

Failure to follow the cancellation or rescheduling policy will result in forfeiture of the deposit.

 

Cancellations/Reschedule: 

Your appointments are very important to the team of Ciro's Hair Pavilion. We understand that sometimes schedule adjustments are necessary and life can be a little unpredictable, therefore we respectfully request that you provide us with at least 24 hours notice to give us the opportunity to fill the appointment time.

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Please understand that when you forget to cancel without giving us enough notice, we missed the opportunity to fill that time with clients that have been waiting to schedule.

 

We secure all appointments with a credit card. If 24 hours' notice is not given for a cancellation or reschedule, 100% of the appointment cost will be charged. No shows are included under this policy. All appointments will automatically be cancelled if confirmation is not received 24 hours before scheduled appointment. You will be contacted by phone, text and/or email to confirm your appointment.

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You may click here to add your credit card details. Otherwise, you may call us, 201-791-6414 and provide this information over the phone

 

Complimentary Consultations:

We offer complimentary consultations to help you and your stylist discuss your hair goals, review your options, and create a personalized plan before scheduling your service.

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A credit card is required on file to reserve your consultation. There is no charge for the consultation.

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We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Consultations canceled with less than 24 hours’ notice or missed without notice will be subject to a $25 late cancellation/no-show fee.

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Changes/Fixes:

Any fixes or changes of hair color must be scheduled and fixed between a 2 week period. Beyond the 2 week period client will be charged regular pricing.

 

Late Policy:
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled. Please call/text us if you know that you will be arriving late to your appointment.

 

Early Start Appointments:

Any start time prior to 9 am on weekdays or 8 am on weekends or exceeding after 9 pm is subject to increase in increments of a $60 hourly rate.

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On-Site Services (Non-Bridal)

For non-bridal services provided on location, a 50% non-refundable deposit is required to secure your appointment date and time.

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The remaining balance is due in full one week prior to the scheduled on-site service date.

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Any cancellation or rescheduling must be made at least one week prior to the scheduled service date. Cancellations or rescheduling requests made less than one week before the service date will result in forfeiture of the deposit.

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If you reschedule with at least one week’s notice, your deposit may be transferred to the new service date.

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These terms apply specifically to non-bridal on-site services. Bridal services are subject to our separate Bridal Policies.

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Parking Information:

• There is free street parking throughout Elmwood Park and available directly in front of and across the street from the salon.

• There are also two (2) free parking lots available diagonally across from the salon on the corners of Market Street and Van Riper Avenue. The first is a small lot on the left corner and the other is a larger lot on the right corner where the old Chase bank used to be. Both lots are available for free parking.

• Additionally, there is a municipal lot available behind the Municipal Building, available after 4pm on weekdays and anytime on weekends.

• See map below for more details and directions

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